What Your Customers REALLY Think – Doubling Your Growth Rate Using The Net Promoter Score
How do your customers love you? Let us count the ways. Actually, if you are counting, and working on improving the reasons your customers love you, you’re nurturing one of the strongest engines available to power your way to growth. But first, let’s start with a little background. It certainly does! After three years of Satmetrix testing thousands of responses across multiple industries, the correlation in almost every industry was clear. unique anger management help In the airline industry, for example, the Net Promoter Score (NPS) relationship was so strong that it appeared to explain the relative growth rates across the entire industry.
